CSI Financial Services, LLC (“ClearBalance,” “we,” or “us”) respects the privacy of our customers and are committed to protecting the information we collect from you. This document outlines ClearBalance’s online privacy practices and applies to anyone who visits www.MyClearBalance.com (the “Site”). It explains how we may collect information from you online when you visit the Site and how we may protect, share, and use that information. It does not apply to information collected from other sources, including off-line information collection. When we collect financial information from you for applying for or participating in the ClearBalance patient financing program, we will provide you with a financial privacy notice that describes the privacy practices of participating lenders, including personal information that we collect for participating lenders.
What We Collect and How We Collect It
We collect personal information from you or about you when you provide this information to us directly. For example, we may obtain personal information when you request information regarding products or services from us, register on our website, respond to surveys, or otherwise interact with us. We collect information necessary for you to set up your online account via the Site and enroll in the ClearBalance Program, including name, address, billing address, telephone number(s), email address Social Security number, date of birth and financial account number(s). You can make credit card and debit card payments through the Site. The credit card information you submit in connection with making a payment is processed by our third-party services provider that processes credit card and debit card payments on our behalf.
If you enroll in the ClearBalance program through the Site we may also collect personal information, including your name, contact information, Social Security number, account information, and health information, from healthcare institutions and other third-party service providers both at the time that you enroll in ClearBalance and on an ongoing basis during your use of the ClearBalance Program. Your use of ClearBalance program may be subject to additional policies and terms of your healthcare institution.
How We Use and Share Your Information
We may use and share information collected to:
- Respond to your inquiries and fulfill your requests;
- Enroll you in the ClearBalance program, confirm your identity, and allow you to manage your ClearBalance account;
- Provide and facilitate the provision of the ClearBalance program;
- Send you important information regarding your ClearBalance account and the Site, changes to terms, conditions, and policies and/or other administrative information;
- Send you marketing communications that we believe may be of interest to you;
- Personalize your experience on the Site by presenting content, ads or offers tailored to you;
- Allow you to participate in surveys, contests and similar promotions and to administer these activities; for business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns;
- Operate, evaluate, and improve our business and the products and services we offer;
- Analyze and enhance our marketing communications and strategies; and
- Analyze statistics regarding use of the Site and transactions conducted using the Site.
The information you provide to us, including but not limited to email addresses, telephone, or mobile numbers, will not be shared with third parties/affiliates for marketing/promotional purposes.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Additionally, we will share personal information with third-party companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or governmental request.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of ClearBalance, our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control
Automatically Collected Information
When you visit the Site, some information is automatically collected from you. This information may include, but is not limited to, some or all of the following items: your Internet Protocol (IP) address and/or domain; type and version of Internet browser software and operating system you use; your general location; date, time, and duration of your Site access; specific pages, buttons, images, videos, links, or forms that you access while visiting the Site; type of device (e.g. iPad, smartphone); mobile carrier and/or Internet Service Provider; and demographic information concerning the country of origin of your device and the language(s) used by it.
We use Google Analytics, a web analytics service provided by Google to collect certain information relating to your use of the Site. Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics. You may opt out of the aggregation and analysis of data collected about you on the Site by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Information Collected via Cookies
Information Collected via Flash Objects and Other Similar Technology
In addition to using cookies, we and/or our third-party advertising service providers may also use similar technologies to track users’ interactions with our Site. Some of these technologies include web beacons (transparent graphical images placed on a website), pixels, tags, and Flash objects (also referred to as “Local Shared Objects”). Please refer to your browser’s instructions to remove cached sites, history, and images from your Computer. Deleting or disabling cookies will not remove Flash objects or Local Shared Objects. Instead refer to Adobe’s website for more information on how to control or disable these items.
We may partner with third parties such as Google to deliver advertisements and monitor activities on our own website and other websites. We do not, however, track your online activities after you leave our Site. We may monitor advertisement “click-throughs,” Web traffic, statistics, and/or other activities in order to improve browsing experiences on our Site.
“Do Not Track” Signals.
Access to Your Information and Choices
You can access and update certain information we have relating to your ClearBalance account by signing into your account at MyClearBalance.com and going to the account section of the Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at (888) 334-4022. You can opt-out of receiving marketing and promotional e-mails from us by using the opt-out or unsubscribe feature contained in the e-mails.
We use physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100 percent secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential or personal information through these means.
No Information from Children Under the Age of 13
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. The Site is not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us or call us at (888) 334-4022.
If you provide your email address to us, or if we obtain it from another source, we may use it to respond or update you on your inquiries or to let you know about products and services that may be available to you. If we send you an email advertisement, it will include instructions on how to opt out of receiving such emails in the future. If you elect to opt out of receiving email advertisements, we may still send you emails about your account relationships with us. If your name was previously selected for any of our upcoming email offers, you may receive information from ClearBalance up to 15 business days after your request has been submitted.
California Privacy Rights
International Privacy Practices
Our Site is operated and managed on servers located and operated within the United States. By using and accessing our Site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
Questions and How to Contact Us
PO Box 927830
San Diego, CA 92192-7830
Last Revised: August 2023