Frequently Asked Questions

Don’t forget!

Once you’ve registered your account online, be sure to sign up for electronic documents.

ClearBalance HealthCare® is the leading provider of consumer-friendly patient financing programs to U.S. hospitals and health systems. We focus solely on healthcare and have been in business since 1992.

Healthcare providers work with ClearBalance to offer consumer-friendly financing to their patients. Please contact your healthcare provider’s Financial Services department for more information or check your provider’s payment portal or Bill Pay section of the website to create your account.

Yes, ClearBalance can consolidate existing account balances into one easy statement for you, your spouse or partner, and other dependent family members. You may also add additional balances with your healthcare provider, as needed.

You can pay online 24/7 at, you can pay by phone using our automated system by dialing 1-888-334-4022, or you can mail a payment with your payment coupon to our lockbox:
P.O. Box 6877 Carol Stream, IL 60197-6877

You can pay directly from your checking account (ACH) or debit card, you can pay with your Visa, Mastercard, or Discover credit card, your Health Savings Account card, or you can mail a check or money order with your payment coupon to our lockbox:
P.O. Box 6877 Carol Stream, IL 60197-6877

Our Patient Experience Representatives are here to assist you. You can contact us at 1-888-334-4022. We’re open extended hours to serve you: Monday – Friday, 8 a.m. – 9 p.m., Eastern Time, and Saturday, 9 a.m. – 5:30 p.m., Eastern Time.

Yes, setting up an autopay is easy. Once you’ve registered your account on, log in, click on Payments, and select “Set or Manage AutoPay.”

Yes, log into your ClearBalance account and click on Payments and select “Set or Manage AutoPay” to choose the date you would like your monthly payments to be deducted from your bank account or credit card.

AutoPay will process each month on the day you’ve specified. Additional payments you choose to make will not affect your AutoPay and will help you pay down your principal balance quicker.

Yes, you may change or cancel your AutoPay at any time in one of three ways: 1.) by logging into your ClearBalance account at, and clicking on Payments and selecting "Set or Manage AutoPay;" 2. by contacting us at 1-888-334-4022, or 3. By writing to us at ClearBalance HealthCare P.O. Box 927830, San Diego, CA 92192-7830. We will process your cancellation by the next scheduled payment date if we receive your verbal or written request at least three (3) business days before the scheduled payment date.

Yes, please contact the ClearBalance Patient Experience Center at 1-888-334-4022 for more information.

You may reset your password by going to, which will send a link to your registered email address. If you don’t have access to your email, contact the Patient Experience Center at 1-888-334-4022 for assistance.

Yes, follow the steps in the Account Profile section of to update your name. Please be sure to upload a legible scan* of your government-issued ID that reflects your name change. If you’re not able to manage this process online, please contact the Patient Experience Center at 1-888-334-4022 for assistance.
*ID Scan formats accepted online: .txt, .pdf, .jpg, .gif, .png, .doc, .docx, .tif and .tiff

Your ClearBalance Account is unique to participating providers within the health system you visited. You may add additional balances or consolidate balances of family members with the participating healthcare providers within the health system. If you visit a different healthcare provider that also participates in the ClearBalance program, you must open a separate ClearBalance Account associated with that healthcare provider.