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Patient Experience Center 888-334-4022

Who is ClearBalance?

ClearBalance is the leading provider of consumer-friendly patient loan programs to U.S. hospitals and health systems. We have served more than 4 million patient accounts at hundreds of healthcare organizations nationwide since 1992.

 

How Do I Sign Up for the ClearBalance Program?

Healthcare providers partner with ClearBalance to provide consumer-friendly loans for their patients. Please contact your provider for more information.

 

Can I Combine Charges for Family Members and Future Services?

Yes, ClearBalance can consolidate existing account balances into one easy statement for you, your spouse or partner, and other dependent family members. You may also add additional balances with your healthcare provider, as needed.

 

How Do I Make a Payment?

You can pay online 24/7 at www.myclearbalance.com, you can pay over the phone using our automated system by dialing 1-888-334-4022, or you can mail a payment to our lockbox:

P.O. Box 742628, Cincinnati, Ohio 45274-2628

 

What Payment Methods Do You Accept?

You can pay directly from your checking account using an electronic check (ACH) or debit card, you can pay with your Visa, MasterCard, or Discover credit card, or you can mail a check to our lockbox:

P.O. Box 742628, Cincinnati, Ohio 45274-2628

 

What If I Need to Speak to Someone?

Our Patient Experience Representatives are here to assist you. You can contact us at 1-888-334-4022. We’re open extended hours to serve you: Monday – Friday, 8am – 9pm, Eastern Time, and Saturday, 9am – 5:30pm, Eastern Time.

 

Does My ClearBalance Loan Affect My Credit?

No, ClearBalance does not report to credit bureaus. We are here to provide a positive experience for you.

 

Can I Set up an AutoPay to Make My Monthly Payments?

Yes, setting up an AutoPay is easy. Once you’ve registered your account on the ClearBalance site, log in, click on Payments, and select “Set or Manage AutoPay”.

 

Can I Pick My Own Date for AutoPay Payments?

Yes, log into your ClearBalance account and click on Payments and select “Set or Manage AutoPay” to choose the date you would like your monthly payments to be deducted from your bank account or credit card.

 

What Happens if I Make Additional Payments While My AutoPay is Setup?

AutoPay will debit your bank account or credit card each month on the date you’ve specified. Additional payments you choose to make will not affect your AutoPay.

 

Can I Edit or Cancel My AutoPay Settings?

You may change or cancel your AutoPay at any time by logging into your ClearBalance account at www.myclearbalance.com, and clicking on Payments and selecting "Set or Manage AutoPay", contacting us at 1-888-334-4022, or writing to us at ClearBalance P.O. Box 927830, San Diego, CA 92192-7830. We will process your cancellation by the next scheduled payment date if we receive your verbal or written request at least three (3) business days before the scheduled payment date.